Frequently Asked Questions

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When are visiting hours?
We recommend visiting your loved ones from the hours of 8am to 8pm because after these hours we close our doors and most of the residents are sleeping. If you’d like to visit after hours please contact us to confirm access.

What activities are available to the residents?
We work hard to create activities and programs that match the skill levels and interests of all of our residents. These activities can help the healing process for the residents and allow them to have a healthy rehabilitation. Some of the activities include: resident councils, musical performances, current events updates, reading the newspaper, singing, exercise, faith meetings, trivia, history and volunteer opportunities. We also promote the family involvement in the resident activities.

We provide a calendar of events that feature future events such as: birthdays, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We encourage family and friends to participate in our special events.

What role does Social Services play?
The Social Services team helps the resident and their families adjust during transition times. They provide important information, handle any concerns or requests, and help with discharge from the facility. They can schedule professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Psychosocial and Psychiatric Evaluation, and Individual therapy.

How does the laundry service work?
If you’d like to have your laundry done by us, please notify the staff upon arrival. Additionally, if you will be having a family member or caregiver take care of your laundry please let the nursing staff know so that they can properly accommodate you. We ask that your family members provide a laundry basket for clothes that are picked up twice per week.

We wash all laundry in industrial style washing machines that reach a temperature of 180 degrees. Ensure that your loves one’s clothing is capable of being washed at these high temperatures. Please avoid bringing clothing that will need special care. Label all clothing with the resident’s name but do not include a room number or initials. Label clothing on the neckline or waistband. All clothing must be labeled including socks, shoes and any other personal items.

What clothing items should we bring?
We suggest bringing 5 changes of clothes and a pair of comfortable shoes. All clothing must be washed, labeled with resident’s name in permanent ink and entered into the inventory log in their chart. We request that the resident not keep high value items such as jewelry or large amounts of cash in the facility.

Is there a limit to who can visit at one time?
There is not currently a formal policy on visiting guidelines we recommend that you meet with your loved one in the common areas. If you are to have visitors come to your room then it is limited to 1 to 3 people in a resident room at one time.

Are there any private areas to visit?
The activites lounge is available upon request for birthdays, holidays, meals etc.

Are children allowed to visit?
Children are encouraged to visit, although, when they do so we ask than an adult accompany any children visiting under the age of 12 at all times.

Are pets allowed in the facility?
Pets are encouraged to visit, but need to be cleaned up after at all times with proper safety measures taken. All pets need to be current with all vaccinations and kept on a leash.

How often will a physician or health professional visit?
Physicians will provide care upon admission and every 30 days after that. The nursing staff are constantly in contact with the physicians and depending on your insurance, some plans will require that physicians come more often. For more information you can contact our social services director.

Can I take my loved one home for a visit?
With authorization from a physician, residents may have a leave of absence that is arranged by our nursing staff. The resident must sign the leave of absence (LOA) book upon arrival and departure.

Can my loved on receive mail?
Yes, residents are given mail on a daily basis with the exception of weekends and holidays.

Hillcrest Post Acute
Attn: ___________________ Room# _____
450 Hayes Lane
Petaluma, CA 94952
We offer a great service called “Send a Greeting” on our website where you can send postcards to a loved one for a small fee. We also have an email option where you can send a greeting to us and we will hand deliver the message to your loved one. Our email feature is free.

In order to accomodate all of our residents and make them feel the most comfortable possible we speak several different languages at the facility including:

  • English
  • Armenian
  • Spanish

Is smoking allowed in the facility?
Our facility runs as non-smoking in order to maintain the health and well-being of our residents. Smoking is permitted in the designated outdoor areas.

Where should I park during visits?
There is abundant parking in the parking lot which has wheelchair access. Please observe all parking signs. Parking spots are marked for handicapped, employees and physicians.

Can I bring food to my loved one?
In order to meet the nutritional needs of each resident, please consult with the nursing staff before bringing any outside food into the facility. Any food brought into the facility must be kept in sealed containers.

Is there a beauty shop or barber shop available?
We have beauty and barber services on site that are available on Tuesdays and Thursdays from 10am to 1pm.

Does my loved one’s room have a TV?
Nearly all of the resident rooms contain a flat screen TV.

Does my loved one have telephone access?
All of the residents have access to a portable telephone.  Please ask your nurse for access to the phone.  Also, feel free to bring your own cell phone.

Is there internet access available?
Yes, there is free WiFi available to our residents. Please contact the front desk for more information.

How often will the Rehabilitation staff be with my loved one?
Rehab takes place 5-6 days per week.  For more information on the individual rehabilitation program of your loved one you may contact the rehab director.

Will Medicare cover my stay in the facility?
Residents Medicare insurance cards must state “Hospital Insurance.” The person must be admitted to the facility with physician order within 30 days of a 3 night hospital stay. Usually, Medicare will pay 100% during the first 20 days of care. For the following days, 21-100, a daily co-insurance co-pay is required. Medicare does not cover skilled nursing fees past 100 days.

Who can I talk to about food preference? Is there an alternative option to the daily menu?
During admission the Registered Dietician and/or Dietary Supervisor will speak with your loved one and determine their preferences or special needs in regards to food. Our food service staff strive to provide appetizing, healthy meals to all residents and all menus are determined by the prescribed medical diets ordered by the physicians.

If you would like an alternative meal on a particular day, please inform the CNA of your request. The Food Service Director will do their best to accommodate the needs of the individual person.

Our Registered Dietician and Dietary Supervisor will monitor the weight, daily food intake and lab data regularly. The results are shared and discussed at the care conferences.

What needs to be done if there are personnel issues?
We want the best care for your loved one and we want to make sure that they are comfortable with the staff and services. If there is an issue or problem please contact the social services department. We also encourage you to let the staff know if you have a particularly good experience.

What is Ombudsman?
An Ombudsman is an advocate for our residents. They are not hired by the facility and will periodically check on the things going on at the facility to ensure the best care possible. They act as a voice to the residents but are unable to make changes with the facility.

Who do I talk to for questions or concerns regarding finances, billing or admission?
If you have any questions like this then you will need to meet with our Business Office Manager by contacting the front desk.

Our Admissions Coordinator is in charge of handling all of the necessary admission paperwork as well as answering any questions in regards to Medicare, Medi-Cal and other various insurances.

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